Complaints Procedure

JB MOTOR CARS LTD COMPLAINTS HANDLING PROCEDURE

JB Motor Cars Ltd which is authorised and regulated by the Financial Conduct Authority, firm reference number 752641

Here at JB Motor Cars Ltd we always aim to provide the highest possible standard of customer service. In the unfortunate instance there is a problem, no matter how small, we always like to deal with these instances quickly and effectively with the least amount of disruption to our customers. In line with the Financial Conduct Authority’s guidelines you will find below our complaints procedure.

 

If you have a complaint:

If you have a complaint about any part of the service we provide then please contact us directly by either telephone or in writing (email/letter) using the contact details below. Including the following information will help us deal with your complaint quickly and effectively:

  • Your full name and contact details
  • The full registration number of the vehicle you purchased
  • The agreement number if you had finance
  • The basis of the complaint
  • What we can do to put things right

Upon receiving this information we will then be able to do our utmost to resolve any issues you may have. During this time we will endeavor to keep you fully up to date on the progress of your complaint.

If you are a regulated consumer finance customer and are not happy with the outcome of your complaint, you may be eligible to raise the issue to the Financial Ombudsmen Service. This must be done within 6 months of our final response.

If you have any questions regarding JB Motor Cars Ltd’s complaints handling procedure then please feel free to contact us directly with your query.

Our contact details for complaints or any queries:

Telephone: 01299 251692

Email: sales@jbmotorcars.co.uk

Post: JB Motor Cars Ltd, The Front Barn, Moors Farm, Station Road, Hartlebury, DY11 7YJ